Screen 06 · Processing
Understanding the Payment Processing Screen
What happens between tapping 'Charge' and payment confirmed — and what to do if it gets stuck.
After you tap Charge, CashWrench shows a processing screen while it communicates with Stripe to authorise the payment. This usually takes 3-8 seconds.
What the processing screen shows
You'll see a progress bar and three steps ticking off in sequence:
1
Authenticating payment method
CashWrench verifies the card or payment method is valid and not flagged.
2
Verifying with card network
The request is sent to Visa, Mastercard, or the relevant card network for authorisation.
3
Confirming transaction
Stripe confirms the charge and generates a transaction ID. You'll see the Payment Success screen when this completes.
⚠️
Don't close the appKeep the app open while the payment is processing. Closing it mid-transaction could cause the charge to fail or result in a duplicate charge.
Frequently asked questions
Wait at least 30 seconds before doing anything. If it's still stuck, close and reopen the app — check Payments > History to see if the payment went through before trying again.
If the screen showed an error, the customer was not charged. You can try again using a different payment method.
The customer's bank declined the charge — this is not a CashWrench error. Ask the customer to try a different card or use the payment link option.
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